They say “Don’t believe everything you see online” on April 1, otherwise known as April Fool’s Day, but on this day of mischief and pranks, leading fiber broadband provider Converge ICT Solutions Inc. is jumpstarting April Fool’s Day festivities with a serious announcement that it’s extending its free speed boost to its existing customers up […]
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Mrs. G Cakeshop finds secret recipe for delighting customers with Converge
The Isabela-based confectionery Mrs. G Cakeshop appears to have already perfected its recipe for a successful enterprise. Delicately gathering top-grade ingredients, the pâtisserie mastered the art of selling treats, satisfying every customer’s random sugar cravings.
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Blind, visually impaired customers can now order with Jollibee braille menus
Blind and visually impaired customers can now easily order their favorite food, thanks to the new braille and large print menus offered at Jollibee stores.
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BPI marks 171st year with innovations on digitalization, customer service, and sustainability
The Bank of the Philippine Islands (BPI) – the country’s first bank – is marking its 171st anniversary this August 2022 with innovations focused on digitalization, customer obsession, and sustainability efforts.
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Road to Fiber: Globe At Home migrating customers to fiber by 2022
Globe At Home expects to migrate all its broadband customers to the latest fiber technology by 2022, as part of its #1stWorldNetwork commitment to deliver a better internet experience.
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SM Store Call to Deliver services customers via phone and messenger apps
SM Store’s Call to Deliver service to customers via phone and messenger apps has achieved double-digit growth since being launched amidst the Covid-19 pandemic outbreak in 2020.
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Globe Stores reopen, ready to meet needs of customers
Globe announced 99% of its Stores nationwide have reopened.
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Keeping customers happy is key to company success
For a decade now, Globe has adopted a very customer-centric culture where the customers serve as a beacon for everything the company does. This focus on the customer is key to the success of Globe over the years.
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Contact centers see speedier adoption of AI solutions in customer service amid pandemic
Top experts see the pandemic accelerating the adoption of artificial intelligence solutions in customer service as consumer behaviors change in response to the global crisis.
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Globe upgrading old SIMs with LTE SIMs for FREE
Globe Telecom is offering free upgrades of old phone SIMs to the enhanced LTE SIMs at the Globe Store.
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American call center giant Alorica expands PHL operations, to hire 9000 agents
American call center giant Alorica is expanding its operations to another 9,000 agents, bringing its total current workforce to nearly 50,000. Alorica is already the third-largest customer experience provider in the country with the workforce spread in 19 delivery locations. The Communication Workers of America (CCW) awarded BPO of the Year was reported by international […]
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